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  • Complimentary room upgrades and hotel stays
  • Early check-in and late check-out
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Guest Services

Guest Services


An ATM machine is located in our the hotel.

Business Centre

Our Business Centre is located on the lower lobby level. Available services include computer and internet access, photocopying, scanning, printing and faxing.

Check-in /Check-out

Our check-in time is 3:00 PM and our check-out time is 12:00 Noon.

Concierge Service

Our Concierge Team has their fingers on the pulse of Vancouver. They are able to advise you on transportation, restaurants, nightlife, sporting and theatre events, sightseeing tours, shopping and more. Whether requesting something simple or complex, you can be sure they are a trusted resource for your business and leisure needs.

Express Check-out

Several options are available to expedite your departure. You may leave your room and your account will be settled to your credit card; an itemized statement will be sent to you promptly. Video check-out is also available in all guestrooms.

Housekeeping Service

For your comfort, we will provide housekeeping service twice-daily including turndown.

In-room safe

All guestrooms are equipped with a safe to secure your valuables. In addition, safe deposit boxes are available at the Reception Desk.


Complimentary Wi-Fi is available in all guestrooms and public areas.

Laundry and Dry Cleaning

Regular, express, overnight and pressing services are available. 

Lost and Found

The hotel will keep lost and founds items for 3 months. All perishable items will be kept for 1 day only.

Luggage Assistance

Our associates are available 24 hours to assist you with your luggage.


Enjoy complimentary access to over 5,000 newspaper and magazines from around the world by downloading pressreader on your mobile or tablet.


Valet parking service includes in-and-out privileges. A nightly charge will be added to your account.


Don’t leave home without your four legged friends (maximum weight of 25 lbs). We offer special amenities for our special friends: an in-room dinning menu offering irresistible gourmet treats, water bowls and fresh bottled water, toys promising hours of entertainment and a map of the city highlighting fun, outdoor, dog-friendly parks. 

Shoeshine Service

Complimentary shoe shining is provided at your request. Your shoes will be returned within one hour from pick-up.

Vancouver International Airport (YVR) 

The hotel is easily accessible by private chauffeur or taxi (30 – 40 minutes) or by the Canada Line (20 minutes). The closest station to the hotel is Vancouver City Centre. 


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